Gate Remote Not Working

Test: Test with another remote

If another remote works, your specific remote is faulty. If no remote works, the motor has a fault.

Test: Walk closer to the motor and try

If it works at 1m but not 10m, range is reduced, likely a flat battery or damaged antenna.

Test: Check the motor's status LED

If the LED isn't responding to remote presses (no flash), the remote signal isn't reaching the board. If LED flashes but gate doesn't move, the motor has a mechanical or electrical fault.

Replace the battery. Most gate remotes use a CR2032 coin cell battery. Press firmly to snap the remote open (usually a coin slot on the back). Replace the battery and test, this resolves the issue in approximately 50% of 'remote not working' calls.

The remote needs to be re-programmed to the motor. This can happen after a power surge, control board replacement, or factory reset. See our guide: How to Program a Centurion Remote.

If the area is experiencing load shedding and the motor's battery is flat, no remote will work. Use the manual release to open the gate. After power returns, the battery will charge and remote operation will resume.

Physical damage, water ingress, or age can damage the remote's PCB. A damaged remote shows no LED flash when pressing the button (assuming battery is good). Replace the remote, a new Centurion NOVA remote is available from us.

Nearby radio equipment, new appliances, or new infrastructure can interfere with gate motor frequencies (commonly 433MHz). If remote works sometimes but not consistently, try at different times of day. If interference is confirmed, the motor can be reconfigured to an alternate frequency or channel.

My gate remote stopped working after load shedding, why?

During load shedding, the gate motor runs on its battery backup. If the battery depleted during the outage, the motor loses power entirely and remotes stop working. Once mains power returns, the motor recharges its battery and normal remote operation resumes. If the battery was old, the outage may have fully discharged it beyond recovery, requiring battery replacement.

I replaced the remote battery but it still doesn't work, what next?

After replacing the battery, check: (1) Is the battery installed with the correct polarity? (2) Does the remote's LED flash when you press the button? If yes, the remote is sending a signal, the motor may have a different problem. If no, the remote PCB may be damaged and needs replacement. (3) Are you within a reasonable operating range of the motor?

Can I buy a replacement Centurion NOVA remote from JD Gates?

Yes. We supply and program replacement Centurion NOVA remotes. We can either send you a new remote to self-program (see our programming guide) or include remote programming as part of a site visit. Call us with your motor model and we'll confirm compatibility.